He would have been considered high-risk when he was young, on the verge of flunking out of school without any prospects for the future. The office is also planning on helping high-risk youth, many of whom do not have the opportunity to see how they could turn their talents into a tech career. To address the gender dynamics in the workplace, Walmart Labs is setting up a women in tech event at the start of 2019 to get women of all levels in the company to share their experiences within the workplace and figure out solutions to the challenges they face. “When we’re going through sourcing for interviews, we’re just not getting many women applicants,” he said. Claude said he’s passionate about growing the number of women in the tech field. With this growth, Walmart Labs is putting themselves at the forefront of promoting diversity within the tech industry. Walmart Labs’ new office gets brand new furniture Attracting Diverse Tech Talent at Walmart Labs Walmart Labs is moving from a 9,000 square foot space to a 30,000 square foot office at the Make campus in Carlsbad and is hiring 120 new tech employees this fall. From being on the cover of the San Diego Union Tribune’s Sunday edition in August, to being featured on ABC 10 in September, Walmart Labs has generated a lot of publicity. To say that there’s been buzz around Walmart Labs moving to a new office space would be an understatement. Walmart Labs Expands in Carlsbad Construction on the meeting rooms at Walmart Labs’ new facilityĪlthough Walmart Labs has achieved a lot in its small office space in the middle of Carlsbad’s business park, the company has outgrown its existing location. “However you can imagine tech being used to streamline shopping, that’s what Walmart Labs is aiming to do,” Claude said. These seemingly invisible projects are contributing to major changes that customers can see online and in-store. The Walmart Labs team processes half a billion site merchant tooling requests per day. Just as physical stores have staff determine the best way to lay out products and displays, site merchant tooling manages the virtual store and allows business teams to organize department and category pages. The quality automation team now runs around 50,000 tests per day, doing the work of 1,000 engineers in under an hour, and speeding up the rate of product releases online from twice a month, to now daily. Bugs and error messages can ruin an online experience.
Second, the Walmart Labs team does quality automation. A/B testing is live so when you go to, you are helping the company improve their customer experience without even knowing it. Walmart Labs’ A/B testing platform processes between 11 million to 12 million desktop sessions and up to 22 million mobile sessions on per day. Or maybe you’ve done a search – how do those items show up? My team makes sure those systems work.” Claude Jones, Walmart Labs senior director of engineers and site lead, shows us around Walmart Labs’ new office space as it undergoes construction.Ĭlaude is responsible for building Experience Tools and his organization into three main areas.Ī/B testing deploys different online experiences to different groups of users and then analyzes which experience is more engaging and which results in actual purchases. “If you went on today and saw a banner that shows up – how did that banner get there? You might navigate through the home page to couches.
“We’re the system behind-the-scenes,” Jones said. Jones said that while Walmart Labs continues to improve and re-envision the Walmart online user experience, a shopper would not notice his team’s work. We had the chance to speak to Claude Jones, the senior director of engineering and site lead for Walmart Labs in Carlsbad, about what the company does and what precipitated their move to a new office. Walmart Labs in Carlsbad is driving many of the improvements on Walmart’s website that are making the online retail experience seamless for customers. With major trends in retail, such as the decline of brick and mortar stores, and the massive increase in online retail shopping, Walmart Labs is ensuring that Walmart bridges the digital and physical experience. You know Walmart as one of the largest grocers and retailers in the world.īut there’s another side to Walmart you don’t see: Walmart Labs-the tech arm of the company. New Vision, New Office for Walmart Labs in Carlsbad October 4, 2018
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